FREQUENTLY ASKED QUESTIONS
Cancellations & Returns
We want you to be 100% satisfied with your purchase. Our website provides in depth details about all of our products. We will keep you fully updated by email.
After placing your order you can cancel your order and receive a full refund within 12 hours of placing order.
Please note, however, that all bespoke items are made to order, therefore once your order has been placed/confirmed it can no longer be cancelled.
Please use the contact us section of the website, or email, to discuss any issues regarding items to be returned.
Cancellation by Us:
We reserve the right to cancel the contract between us if:
We have insufficient stock to deliver the product you have ordered, if this is the case we will advise you of delivery times or offer an alternative, if this is not acceptable the order for this product will be cancelled.
A product you have purchased has an incorrect price or typographical error.
If we do cancel your order we will refund your credit card as soon as possible and in any event within 10 days of your order.
How Do I Place An Order?
Orders can be placed through our store; if you require bespoke treatment please refer to our consultation page. If you are arranging a local pick up for an item do get in touch
We also have a number of stockists in Ireland, UK and Switzerland
Our site uses Paypal. You do not need an account with Paypal, simly enter card details. Alternatively you can send a cheque or postal order; or call us to take a card payment over the phone. Alternatively visit one of our stockists.
Which currency do you use?
Prices are provided in Euro, however the store will allow you to select the equivalent in your own currency.
All orders are secure using the Paypal standard security processes.
Shipping is calculated based on weight of products; so you may find more economical to order a number of items together.
Do you ship to my country?
At present we will only ship automatically within Ireland or the UK. If you are looking to ship elsewhere then please get in touch to arrange a delivery estimate. We can ship all over Europe and the US.
Security and Privacy
We respect your personal information and undertake comply with applicable legislation from to time in place. We make the security of your information a top priority. We are proud to say we have never had a customer who has had a problem with fraudulent use of their credit card. We have a number of safeguards in place to make sure your details are protected at all times.
We take the security of your transactions seriously. We use PayPal to handle all our credit card transactions. All transactions are carried out over a secure server. We do not and will not store your credit card details when you place an order online and pay directly on the internet, your card details are directly passed on to PayPal. We are simply notified by PayPal as to whether your payment has been successful or failed.
When you shop on our site, we collect personal information from you such as your name, e-mail address, billing address, shipping address, telephone number, product selections . We may also collect the URL you came from, IP address, domain types (e.g. .co.uk, .com, etc.), your browser type, the country and telephone area code where your server is located, the pages of our site that were viewed during a visit, and any search terms that you entered on our site.
We confirm that any personal details which you provide to us (or which are available on public registers) from which we can identify you are held in accordance with our Data Protection Registration Notification. When you place an order on the Website, we consider the information you input as private. The information is kept on a secure server protected from outside parties.
We use the information only for the following purposes:
Processing your order
for statistical purposes to improve the Website and its services to you
to serve site content
to administer the Website
and if you so wish, to notify you of products or special offers that may be of interest to you.
Terms and Conditions
These terms and conditions apply to the use of the website and by accessing this website and/or placing an order you agree to be bound by the Terms and Conditions set out below.
If you do not agree to be bound by these terms and conditions you may not use or access this website. Before you place an order, if you have any questions relating to these terms and conditions please contact us (using the contact us section of the website)
“Conditions” means these terms and conditions and the “Special Conditions”; “Online Sales” means sales conducted through the Website; “Product” means a product displayed for sale on the Website; “Product Description” means that part of the Website where certain terms and conditions in respect of the individual Product are provided; “Special Conditions” means the terms and conditions in the Product Description; “Users” means the users of the Website collectively; “User Information” means the details provided by you on registration; “We/us” means Holistic Hound/Busy Botanist; “Website” means the website or any subsequent URL which may replace it; “You” means a user of the Website.
Use of the Website
We will provide you with access to the Website and the Online Sales in accordance with the Conditions.
You warrant that: the User Information which you are required to provide is accurate and true to your knowledge. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Website, or the use by any other person accessing the Website using your User Information.
We reserve the right to:
modify or withdraw, temporarily or permanently, the Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third Party Links
In an attempt to provide increased value to our Users, we may provide links to other website’s or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such website’s, including (without limitation) any advertising, products or other materials or services on or available from such website’s or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
Purchase of Products
All orders are subject to acceptance in accordance with product availability. If the Product you have ordered is not available from stock you will be contacted by e-mail and you will have the option either to wait until the item is available from stock or to cancel your order in accordance with our Cancellation Policy.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Description of Products
Each Product purchased is sold subject to its Product Description which sets out additional specific terms and conditions related to that Product including, without limitation terms and conditions concerning estimated delivery times and warranty. All details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was inputted. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on the Website at a particular time may not always reflect the position exactly at the moment you place an order. We are determined to provide goods which offer great natural benefits to your pets health. We promise to keep our prices as low as we possibly can.
The total cost of your order is the price of the Products ordered plus Shipping Charges. You will receive an electronic confirmation of our receipt of your order via e-mail. Payment can be made by any of the specified Payment Methods. Payment will be debited and cleared from your account before the despatch of your Product. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. We do not store any details of your credit card nor do we have access to any information on the authorisation process of your credit card, the only information we are told by our credit card processors ( PayPal) is whether your Credit Card was Authorised or Failed.
Refusal of Transaction
We reserve the right to withdraw any Products from the Website at any time and/or remove, screen or edit any materials or content on the Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time in our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from the Website whether or not that Product has been sold; removing, screening or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. The eligibility to purchase Products on the Website is limited to those parties who satisfy our Eligibility Criteria.
By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your credit-card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
Intellectual Property Rights and Rights to Use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with the Laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of Liability
While we will use reasonable endeavors to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses; in any case whether or not such losses were within the contemplation of the parties at the date of the Conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not effect the validity and enforceability of any of the remaining provisions of the Conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of the Conditions and you agree that, save as set out below, you shall have no remedy in respect of any misrepresentation.
Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in accordance with the laws of Ireland and you irrevocably submit to the exclusive jurisdiction of the courts therein.
If you consider that an issue has not been resolved to your satisfaction we would encourage you to let us know. You should contact us by emailing us.